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Travel Troubleshooter: Hey, That's No Four-Star Hotel!
A traveler uses an online travel agency to reserve a four-star hotel but feels cheated when the hotel winds up being a three-star property. What gives?
That's Ridiculous! A Best Rate Guarantee with the Worst Service
Travelers share their horror stories of getting hotels to honor any best rate guarantees. Should the misleading booking policy be banned?
That's Ridiculous! Why Don't Hotels Advertise "All-In" Prices?
Given the uproar over airfare pricing, should hotels still be allowed to hide taxes, mandatory resort fees, and other charges that inflate your total room rate?
How to Rent a Villa in Tuscany
What you need to know before you trade in that urban hotel for a house in the Italian countryside.
Travel Troubleshooter: The Lights Went Out, but They Kept My Money
A trip turns into a nightmare after a power outage means no hot water, heat, or lights at the hotel. Do these travelers deserve a full refund?
That's Ridiculous! My Hotel Promised a Refund, But My Travel Agency Refused
In case you ever need to dispute a charge on your credit card, follow the example of this traveler -- he received a $282 hotel refund by getting the company's promise in writing.
Travel Troubleshooter: Booked For One Night, Charged For Two
A one-night stay a motel turns into a headache after a traveler is charged for two nights. Does the company owe her a refund and an apology?
Travel Troubleshooter: A Broken Vacation Club Promise
A salesman promises to help a traveler with a reservation but is unable to fulfill the offer. Is the company obligated to honor that verbal promise?
That's Ridiculous! Hotels Eye Airline-like Rebooking Fees
Hotels already charge nonrefundable rates, so can gratuitous rebooking fees be too far away?
How to Research and Book a Hotel Online
Find the basic building blocks of an online hotel search in our roundup of social sites and metasearch engines.
Travel Troubleshooter: Help! I've Been 'Walked' To a Motel
A traveler is turned away from an overbooked hotel and sent to a decidedly less posh property. Can she get a refund?
Travel Troubleshooter: I Didn't Smoke. What Are You Smoking?
Our reader is hit by a $250 cleaning fee for smoking in his hotel room. Problem is, he doesn't smoke. What options does he have?
Travel Troubleshooter: Why Do I Have to Pay a $477 Cancellation Fee?
A traveler books the wrong hotel but cancels within 24 hours after realizing the error. Why is the online travel agency charging nearly $500 for the mistake?
How to Find Travel Bargains Using Coupon Sites
Always read the fine print -- and know the blackout dates -- before booking discounted travel deals on coupon sites like Groupon or LivingSocial.
Wireless Hotel Charges That Make You Want to Stay Home
Some hotels not only charge for Wi-Fi access in the rooms, but some properties will also charge for each device that logs on. In an age of iPhones, iPads, and laptops, is this trend…
7-Night Costa Rica Guided Adventure, from $539
Visit La Fortuna, Montezuma, and San José on this seven-night land-only Costa Rica tour, which includes hotel, local transportation, and a guide throughout.
Travel Troubleshooter: But You Promised Me a Hotel in Rosemont, IL
A traveler winds up with a Chicago-area hotel about 20 minutes farther away than expected. Should the online travel agency that sold her the room refund her for the misleading hotel…
That's Ridiculous! Housekeeping Secrets of Your Hotel Towels
Do you assume you'll always find clean towels in your hotel room? You may want to think again.
That's Ridiculous! Hotels Can Cancel Your Reservations Anytime
Travelers are stunned when they find out the hard way that their hotel reservations can be canceled involuntarily. Until the hotel industry changes, you're outta luck.
Priceline and Hotwire Booking: 10 Tips Learned When Booking Hotel Rooms in Bulk
There are lessons to be learned when you buy multiple hotel rooms at once on opaque booking sites. Here are the best tips.
Travel Troubleshooter: Paid Twice For an All-Inclusive Vacation
Two travelers who booked an all-inclusive package are horrified when the front desk charges them again for the all-inclusive option. Can they get a refund for the double payment?
Travel Troubleshooter: Oh No, My Hotel Rewards Have Been Downgraded
A traveler is stunned to learn that her hotel rewards program has devalued her hard-earned hotel certificate. Will the hotel chain restore the missing days for this loyal member?
That's Ridiculous! No Credit for Your Nonrefundable Hotel Room
Should hotels make it a practice to offer vouchers or credits if a traveler cancels a nonrefundable room reservation?
Mandatory Housekeeping Fees May Be Just Around the Corner
Will more hotels start to adopt mandatory housekeeping service fees?
Christchurch, NZ After the Quake: Closures and Clean-Up
The inner city of Christchurch was devastated by an earthquake on February 22. Here's what's happening now in the city and on the rest of New Zealand's South Island.