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Travel Troubleshooter: Incidentally, Where's My $10
Because of a missed connection, our reader has to spring for socks and toiletries. After a promise to cover the cost, Frontier balks at a refund. What's going on?
Travel Troubleshooter: They Didn't Leave the Light On
Our reader is offered a free room-night certificate as compensation for a bad stay at a Motel 6. But when she tries to redeem it, she's told it's no good. How do you get the hotel to…
Travel Troubleshooter: Help! My Leg is Missing
When our flyer discovers part of her flight from Calgary to Rome is missing, British Airways claims 'extraordinary circumstances' and refuses to compensate her. Is she really out of…
Travel Troubleshooter: What Didn't Happen in Vegas
When the resort our reader is supposed to stay says its never heard of her, she's sent to a different hotel that's out in the boondocks. What is she owed for the reservations snafu?
Travel Troubleshooter: A Canceled Flight, But No Refund
Travelocity promised our flyer a refund when the airline stopped flying. But after countless calls and e-mails, there's still no sign of the money.
Travel Troubleshooter: No Place to Park or Sleep
Our reader makes a reservation at an airport hotel through ParkSleepFly.com, but when she tries to check in, the hotel has never heard of her. Should she get a refund for the $180 she…
Travel Troubleshooter: A Mileage Mess on My Mortgage
Northwest Airlines promises our reader frequent flier miles when he applies for his mortgage. But after several rounds of finger-pointing between supervisors, his miles remain missing.
Travel Troubleshooter: Where's My Hotel Room?
Our reader books a hotel room through Cheaptickets, but when he checks in he's told there's no reservation. He finds another room and Cheaptickets keeps his money. Can it do that?
Four Secrets to Picking the Right Travel Agent
Good travel agents have an edge over almost any other seller of travel. They know what you want, they speak your language, and they're there for you when you run into trouble.
10 Smart Alternatives To Higher Fare Routes
Here are ten routes where the dominant carrier raised rates recently, and what you can do to keep from paying the higher costs.
Ask Suzy: Our Born to Shop Author Answers Your Global Shopping Queries
Sometimes the best is simply where you get value for your money, find what you are looking for, and have a great time in the hunting and gathering game of life.
Travel Troubleshooter: Half the Car for Twice the Price
When our couple arrives at the car rental counter in Naples, the company downgrades his car and almost doubles its rate. What now?
How (and How Not) to Find an Airline Fare
Even travel writers can sometimes find it a little tough when searching through the Internet black hole for the right airfare on the right date.
What to Expect During the Year of the Fee
Let's assume you'll cheerfully pay every fuel surcharge, resort fee, excess luggage fee and security fee travel operators throw at you. What can you get out of it?
Travel Troubleshooter: Remember My Alamo Rate
When our reader's car rental company runs out of the vehicle he reserved, it sends him to an agency next door. How nice, right? Then the bill arrives.
Travel Troubleshooter: Hey Marriott, Where Are My Miles?
Our reader books a vacation where she's promised a 25,000-mile bonus, but the loyalty points fail to show up. How can she get Marriott to make good?
U.S. Credit Cards Lose Their Cachet in Europe
Many European countries have moved from the magnetic-stripe cards U.S. travelers are familiar with to a system called 'chip and PIN' -- which for us might as well be called 'chip and…
Travel Troubleshooter: Forcing a Rental Car Upgrade
What happens when you don't get the car you've reserved and instead get stuck with a bigger bill? One reader gets the run around.
Great Meals, Shopping and Antiques in . . . Atlantic City?
It had been at least three years since I'd ventured down the Garden State Parkway towards Atlantic City (AC). Of course I was curious to revisit several casinos and see first hand what…
Check Our Holiday Calendar For Best Days to Fly
You're not imagining things: holiday airfares are higher this year than last. But there are ways to get the lowest possible fares, and ways to make the best of a miserable peak-day…
Help with Converting Currency, ATMs and Other Traveling Financial Nightmares
Just when you thought that the banks and credit card companies couldn't get any greedier, now they are determined to make your overseas dream vacation even more expensive.
What to See on a Sightseeing Spree That's Free (or Nearly so) in London
London has a deserved reputation of being one of the most expensive cities in the world. Those in the know about London will tell you it isn't a problem -- there are plenty of things…
Keep Your Cool in Hot New York City for Free (or Next to Nothing)
While nearly every moment spent in New York far outweighs any travel difficulties, breaks from the heat that don't cost an arm and a leg (or anything at all) can be found all over the…
Airfones Get Cheaper: Is This a Good Thing?
March 15, 2004 -- Rarely do I look at lower prices in the air as a bad thing. But I admit to a little trepidation about one new development: for many people, those seatback phones in…
Budget Hotels Ascend With New Frequent-Stay Program
Cendant has merged its multiple loyalty programs into one efficient über-reward system.