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Flight Check: Los Angeles to Zurich on Swiss
Johnny Jet checks in to see if you can really take off and land like clockwork with Switzerland's national carrier.
How Unbundling Fees Make Airlines a Bundle of Cash
Lately, the industry has been busy unbundling services that traditionally came with a seat, such as baggage checking, seat reservations, and even the ability to pay by credit card.
Can't Get No Satisfaction From the Airlines? File a Grievance in 140 Characters or Less
In the time it takes you to get through to customer service, you can tweet your question or comment. And, depending on the airline, you may get your answer and get on you way.
Fly Safe, Fly Smart: How to Decode Code Shares
Code shares are lies the airline industry tells to make their lives easier. They take one airline's flight and stamp another airline's name on it. Here's what's wrong and what's right…
Labor Disputes at American Airlines and British Airways Put Travel Plans at Risk
What should a traveler do when faced with the prospect that their flight's crew may walk a picket line with a placard rather than the aisle with a drinks trolley? Find out here how to…
Fly Safe, Fly Smart: What To Do About Lost Luggage
Experts tell you to never, ever check your bags if you can possibly avoid it. Short of sticking to a carry-on, here's what you can do to keep your bags with you.
Travel Troubleshooter: Stopped Payment on My Compensation Check
Alaska Airlines pays our reader $239 when she's bumped from her flight. Then it stops payment on the check. Why? And is there anything she can do to get the money back?
Stopping Low Airfares From Vanishing in a Click
When you're airfare shopping, attractive prices can vanish in a split second. Here's what you can do to avoid losing that perfect fare.
Fly Safe, Fly Smart: Pack Like The Pros
You don't need to check luggage. Never, ever again. Smart packing and traveling light helps now more than ever—especially when it comes to keeping your wallet from getting too…
7 Secrets for Boosting Your Online Power
Got a travel problem? Just tweet about your troubles, and the airline, car rental company or hotel will fix it. At least that's the conventional wisdom.
Good Airline Fees? Some Are Worth the Money
This isn't another story about airlines and their misguided fees. It's about the surcharges that are worth paying -- and why you should consider saying, 'yes' to them
Why Is the Clear Airfares Act Left Sitting on the Tarmac?
If you've ever been hit with a surprise fee when you rented a car or booked an airline ticket and found yourself saying, 'There ought to be a law,' I have some good news for you: There…
Travel Troubleshooter: Help! My Baggage Didn't Make the Connection
Our reader's fiancee spends an extra day in Athens after her airline forces her to recheck her luggage. Whose fault is this snafu? The airline's or hers? And what, if anything, can be…
Fly Safe, Fly Smart: Checkpoint Checkout
TSA checkpoint staff aren't your friends, but they aren't your enemies either, and life goes more smoothly if you make things easy for them.
Should Airlines Honor Fares That Are Obvious Mistakes?
In an age when airfares drop as low as $1 on some routes, how can you tell the difference between a real deal and a fat finger mistake? And how should the airlines make things right?
Flight Check: Toronto to Tel Aviv on EL AL
Since the thwarted airline attack on Christmas Day, many travelers have been asking why U.S. airlines can't have security like Israel's national carrier, EL AL. I'm one of them,…
Fly Safe, Fly Smart: How To Dodge The Lines at Top U.S. Airports
According to the Transportation Security Administration, lines at security checkpoints aren't a problem any more. For those of us who've experienced otherwise, here are a few ways to…
Why You May Be Better off With a Cash Back Credit Card Than a Frequent Flyer One
The bonus miles you can earn with an airline miles credit card can be tempting, but once you've collected the come on bonus, take a second look.
Travel Troubleshooter: A Canceled Flight and a Missing Refund
Our reader's flight is canceled, but Expedia is dragging its feet on a refund. The reason? The airlines involved haven't sent the money to the agency yet. Why should our reader wait?
Transportation Department Steps Up Efforts in Aviation Consumer Protection
Even air travelers are impressed with the 'new' Department of Transportation, which, if you listen to the buzz, appears to be protecting consumers for the first time in years.
What? You're Still Paying the Airlines to Carry Your Bags?
Now that the airlines have raised their fees for checked bags yet again, it's time to take another look at the alternative: shipping your bags.
Travel Troubleshooter: One Year Later, Still No Refund
Our reader cancels her flight when her father falls ill. He soon dies, and she hopes the airline will refund her nonrefundable ticket. Will the airline keep her money?
5 Easy Ways to Avoid a la Carte Anarchy When You Fly
It used to be so simple: The price you were quoted for an airline ticket, rental car or cruise used to be the price you actually paid. Here's how you can avoid being nickel and dimed.
Airport Report: Checking in on Mexico City's Budget Alternative
Toluca has been a convenient alternative for Mexicans since it opened in 2002 -- kind of like Burbank near Los Angeles -- but now that both Southwest and Continental offer non-stops…
Flying Under the Influence of the TSA: What Now?
Since the last time we wrote about the Transportation Security Administration, the agency charged with protecting air travel has encountered some unexpected turbulence