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Travel Troubleshooter: The Great Airline Fee Grab
The domestic airline industry as a whole is in the process of re-imagining its business model, moving away from one in which the price of a ticket covers the basic cost of air…
Travel Troubleshooter: Are Lax Rules Slowing Down Airline Ticket Refunds?
Passengers have complained about the slow pace of airline ticket refunds ever since there have been airline tickets to complain about. Like other businesses, air carriers are reluctant…
That's Ridiculous! Leaning Leaners (And the Airlines That Let 'Em)
I need to work on my laptop during a flight, he needs to lean his seat back. Where do we find the point of compromise, and how do the airlines take part in the final decision?
That's Ridiculous! Why Did My Ticket Refund Take Forever and a Day?
Gripes about lengthy refunds are not unique to the travel industry, or even to airlines. But if you want your money back for a ticket, you should probably be prepared for a long wait.
Travel Troubleshooter: Help, My Canceled Hotel Room is Un-Canceled
After discovering the star-rating for the hotel one reader reserved didn't bear out, he called to get a confirmed cancellation from Expedia. Or, did he?
Six Nights in Prague, Vienna, and Budapest from $1,219 with Rail and Air
Visit Central Europe's ancient cities in late fall and save $199 per person.
Travel Troubleshooter: A Runaround for an Airline Ticket Refund
When John King's mother dies, he asks American Airlines to refund her ticket. Instead of sending the money, it emails him a series of form letters. What should he do?
Family Travel: The New Rules of Holiday Flying
Spending the holidays with loved ones is a time-honored tradition, but it's become much harder in recent years to get to Grandma's house without going broke. We give you the tools to…
That's Ridiculous! Can Breastfeeding Activists Have It Both Ways on a Plane?
Does refusing to cover up while breastfeeding also waive a mother's right to privacy?
Is it Safe to Fly American Airlines?
Given the uncertain future of American Airlines, here's what travelers should know about upcoming flights and their frequent-flier miles.
Three Nights in Sonoma Wine Country, from $620 with Air
Relax on this three-night getaway to wine country, which saves you more than $100 per person.
That's Ridiculous! How Passengers Exact Revenge on Fee-Happy Airlines
When disputes regarding airline fees go unresolved, some resourceful passengers take up matters with the credit card company or in the court of public opinion.
Travel Troubleshooter: Should a European Law Protect American Air Travelers?
A lawsuit seeks broader compensation from American carriers for passengers who are delayed on U.S.-bound flights from Europe. Will airlines find a loophole, or will passengers get more…
That's Ridiculous! Whatever Happened to the Journey?
If you find yourself dreading the journey before you're able to enjoy the destination, perhaps it's time for travelers to stop accepting inadequate service from airlines, hotels,…
Travel Troubleshooter: Hey, Where's the Rest of my Refund?
A traveler is forced to miss her brother's wedding after the airline cancels her flight. To make matters worse, why is it taking months for the online travel agency to cough up the…
Beijing, Xian & Shanghai, from $1,499 with Air
Save nearly $500 per person with this three-city tour, plus receive another $500 in value for included tours, meals, and more.
Three Nights in Kauai, from $485 with Air
This autumn trip to Kauai saves you more than $140 per person.
That's Ridiculous! Yes, Lying is Wrong -- Even if You're an Airline
We reveal the truth behind some common myths about codesharing, or how airlines may deceive its passengers.
Travel Troubleshooter: Charged Twice For My Plane Ticket
After an airline is unable to retrieve a traveler's flight info, the traveler buys a new ticket on the spot so he can continue his journey. What went wrong, and why did it take the…
Six Nights in Spain, from $1,109 with Air
Save more than $200 per person on this air-inclusive package, which includes three nights each in Barcelona and in Madrid.
That's Ridiculous! What You See Isn't Always What You Get
Hidden hotel booking fees and codeshare flights have at least one thing in common: unhappy customers.
Time for Airlines to Take a Stand on Breast-feeding Passengers
Are airlines looking the other way when it comes to the needs of breast-feeding travelers? You may be surprised to learn that many airlines lack formal policies when it comes to…
Travel Troubleshooter: A Flight Attendant Took My Camera & I Want It Back
A traveler is forced to gate-check his bag before he can retrieve his camera. After the camera goes missing, should the airline compensate him since he intended to carry the camera on…
Four Nights in Dublin, from $749 with Air
Save about $170 with this affordable Dublin package, which includes airfare and four nights' hotel.
That's Ridiculous! The Unintended Consequences of Flying with Unaccompanied Minors
If airlines charge extra for unaccompanied minors, shouldn't airline employees and flight attendants actually take care of the kids?